"Order kab tak aayega?"
Where is my order
Reads the order and live courier status, then replies with a tracking card and the expected date.
AI support agent for Indian online stores
Every customer message, answered from the order, inside your policy.
Resolve reads website chat, email and WhatsApp in one inbox. Connected to your store and courier tracking, it answers "where is my order", returns, exchanges, refunds and size questions in English, Hindi and more. The tricky ones go to your team with a summary.
AR
Ananya R.
Sample conversations · brand and customers are fictional
How it works
Connect once. Resolve answers. Your team takes the rest.
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1
Connect your store, courier and channels
We connect Resolve to your Shopify or WooCommerce store, your courier tracking, and the channels your customers already use.
ShopifyWooCommerceCourier trackingWebsite chatEmailWhatsApp -
2
Resolve answers from order data and your policies
For each message it looks up the order, checks the rule that applies, and replies in the customer's language.
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3
Humans handle the rest
Anything outside policy, upset customers, and refunds above your limit go to your team, with the story already written up.
What it handles
The questions that fill a D2C support inbox.
Set up for fashion, beauty, electronics and food brands. You decide which of these Resolve answers on its own and which it only drafts for your team.
"Can I swap M for L?"
Returns and exchanges
Checks the return window, item rules and stock, and books the pickup when the request is within policy.
"Refund kab milega?"
Refund status
Tells the customer where their refund is, with dates. Refunds under your limit it can start; above it, your team approves.
"Is this cotton or rayon?"
Size and product questions
Answers from your size charts, fabric and care details, ingredient lists and product pages. Nothing invented.
"Can I pay online instead?"
COD to prepaid nudges
After a cash-on-delivery order, offers a payment link with whatever incentive you choose to offer.
"Please cancel my order"
Cancellations before dispatch
Cancels orders that have not shipped yet and explains how the refund comes back. Shipped orders go the return route.
"Address change karna hai"
Address and phone changes
Updates delivery details before the parcel is packed, and tells the customer honestly when it is too late.
"मेरा ऑर्डर कहाँ है?"
In the customer's language
English, Hindi and Hinglish in this demo. Telugu, Tamil and other Indian languages are set up and tested during your pilot.
Policy guardrails
It never promises what your policy doesn't allow.
Answers only from your data
Order details, catalogue and the policies you approve. If the answer isn't there, it says so and passes the message on.
Policy first, politely
Outside the return window, a non-returnable sale item, a used product: it explains the rule kindly and offers a person.
Refund limits you set
Under the limit it can act. Above it, it prepares the case and a human approves.
Hand-off with a summary
Upset customers, repeat contacts and anything unusual reach your team with what happened, what was said and a suggested next step.
Every action is logged
What it read, what it replied and what it changed, on every conversation.
Try it · refund limit
- ₹1,290
Cancelled before dispatch
Order MM-10455 · prepaid UPI
- ₹2,450
Return received at warehouse
Order MM-10317 · card
- ₹6,480
Lehenga return, third message
Order MM-10202 · UPI
Upset or repeat customers go to your team whatever the amount. Sample orders.
The console
One inbox for your whole support team.
See what Resolve answered and why, pick up the conversations that need a person with the order beside them, and change your return window or refund limit in one place.
Open the console demoFSNeeds human
Farhan S.
Third email. Where is my refund?
ARResolved
Ananya R.
मेरा ऑर्डर MM-10428 कब तक आएगा?
RMResolved
Rohit M.
Can I swap the M for an L?
DKWaiting
Divya K.
Sent a photo of the tag
Pricing
Launch pricing · first 10 brands
A setup fee and one monthly plan.
Setup covers connecting your store, courier and channels, writing your policies into Resolve with you, and a test period where your team checks replies before they go out.
Starter
Website chat and email
₹19,999 setup
₹9,999 / month · up to 3,000 conversations
- Connects to your Shopify or WooCommerce store
- Courier tracking for order status replies
- Returns, exchanges, refunds and cancellations inside your policy
- English and Hindi
- Console and human hand-off for your team
WhatsApp included
Growth
Website chat, email and WhatsApp
₹29,999 setup
₹19,999 / month · up to 10,000 conversations
- Everything in Starter
- WhatsApp Business number set up for your brand
- COD to prepaid nudges on WhatsApp
- More Indian languages, set up and tested with you
- Monthly review of replies and policies
WhatsApp conversation charges are billed at cost. A conversation is one customer issue, from first message to closed, on any channel. Ask us about larger volumes.
FAQ
Questions brands ask us.
Resolve connects to Shopify and WooCommerce stores through their standard store connections, with access you approve. If your store runs on something else, tell us what it is and we will check whether it has what Resolve needs before you pay anything.
It reads tracking from the courier or shipping platform you already use. We confirm your exact setup before the pilot starts, and connect it during setup.
It answers only from your order data, catalogue and the policies you approve. When the answer isn't there, or the request is outside policy, it tells the customer a person will follow up and hands the conversation to your team.
Only if you allow it, and only up to the limit you set. You can also keep every refund manual and let Resolve just prepare the case.
English, Hindi and Hinglish are in this demo. Telugu, Tamil, Kannada, Marathi, Bengali and other Indian languages are set up and tested with your team during the pilot, before customers see them.
A WhatsApp Business number on the official WhatsApp Business Platform. We set it up with you on the Growth plan. Conversation charges are billed at cost.
Usually two to three weeks: connecting the store and courier, writing your policies with you, and a test week where your team reviews replies before they go out.
Send us ten real support messages. We'll show you Resolve's replies.
Message us on WhatsApp with a few past customer questions (remove names and numbers). We'll run them through a demo set up on your policies and walk you through the answers.