Resolve Console · Digital Brings

Resolve follows these rules on every conversation. Anything outside them goes to your team. Changes apply from the next message.

Returns and exchanges

Return window

days from delivery

Exchange window

days from delivery

Sale items can be returned Size exchanges are free

Refunds

Resolve may refund on its own up to

₹

Set to 0 to keep every refund with your team.

Refund goes to

Cancel and refund orders not yet shipped

Cash on delivery Offer a prepaid link after COD orders

Discount for paying online

₹

Always hand to a person when The customer is upset or angry It is their third message on the same issue They mention a complaint, lawyer or consumer forum An item arrived damaged or wrong They ask for a person

Reply languages English Hindi and Hinglish Telugu set up during pilot Tamil set up during pilot

What Resolve does with these rules

All changes saved

Sample data Illustrative numbers for a fictional brand, last 7 days. Not a performance claim.

Conversations

1,284across 3 channels

Resolved by Resolve

1,006closed without your team

Handed to your team

212with a summary

Waiting on customer

66photo, size or address

Resolved automatically vs handed off

Resolved by ResolveHanded off

Inbox

Resolved automatically vs handed off

Top reasons customers wrote

Why conversations were handed off

Channels and languages