WhatsApp AI receptionist · official Business Platform
Relay replies on your business's own WhatsApp number. It answers from your price list and FAQs, books the slot into your calendar, sends a UPI payment request and a reminder, and hands the chat to your staff the moment a person is needed. In Telugu, Hindi, English and more.
Pearl Dental Care
Business account · Kondapur
Sample conversation · fictional clinic
Set up for
How it works
Your price list, timings, common questions, booking rules and who handles what. We turn it into the information Relay answers from.
Your number is registered on the WhatsApp Business Platform under your business, after Meta's business verification. Reminder templates go to Meta for approval.
Replies in seconds, day and night. Bookings land in your calendar and payments in your console. Your team can step into any chat.
What it handles
Timings, prices, doctors, parking, what to bring. Relay answers only from what you've given it, and says so when it doesn't know.
Appointments, tables, demo classes, site visits. Relay checks what's actually free, holds the slot and confirms it.
Payment request
₹200 Booking advance · adjusted in bill Paid via UPIA UPI request or payment link through your own payment provider. Paid status shows up in your console, against the booking.
Template · approved
Reminder: your cleaning at Pearl Dental Care is tomorrow at 11:00 AM. Reply 1 to confirm, 2 to reschedule.The evening before, from your number, as templates approved under WhatsApp's rules, and only to customers who opted in.
Your services or products with prices, photos and the map pin, sent in the chat when someone asks.
Complaints, medical questions, discounts, or "I want to talk to someone". Your staff get the whole chat, so the customer never repeats themselves.
Languages
Telugu, Hindi, English, and the mix most people actually send, including Telugu or Hindi typed in English letters. Switch the language to see the same answer.
Set up during your pilot
Telugu, Hindi and English are live in our demos. Other languages are set up and tested with your own questions during a pilot.
The staff inbox
One inbox for every conversation on your number. Relay marks what it handled, what got booked or paid, and what needs a person. Press "Take over" to reply yourself; hand it back when you're done.
Open the staff consoleDone properly
Relay runs on Meta's WhatsApp Business Platform (Cloud API), not on unofficial tools that scrape WhatsApp Web and get numbers banned. Digital Brings sets it up and runs it for you; we are not Meta or WhatsApp.
Customers message the number they already know, with your verified business name. The green badge is Meta's decision; we help you apply, but no one can promise it.
Relay replies freely when a customer writes to you. Messages you start, like reminders, go only to people who opted in, using templates approved under WhatsApp's policies.
One press and Relay steps back in that chat until you hand it back. Relay also hands over on its own, by rules you choose.
Chats are used only to serve your customers, kept for the period you set, and deleted when a customer asks. Access is limited to your staff.
Pricing
Launch pricing · first 10 clients
WhatsApp conversation charges from Meta are billed at actual cost and shown line by line on your monthly bill. Payment gateway fees, if any, are charged by your own payment provider.
One branch · FAQs and bookings
₹14,999 setup
₹4,999 / month
Most businesses
Payments, reminders, catalogue · up to 3 branches
₹24,999 setup
₹8,999 / month
Not sure which fits? Ask us on WhatsApp.
FAQ
Yes. Relay uses Meta's WhatsApp Business Platform (Cloud API), the route Meta provides for businesses to automate messaging. Digital Brings is an independent software company that builds and runs Relay; we are not Meta, WhatsApp or an official partner of theirs.
That is Meta's decision, not ours. We complete business verification with you and can help you apply for the badge, but we can't guarantee it. Relay works the same either way, and your business name is shown after verification.
In most cases, yes. During setup we check whether your number can be used on the platform alongside the WhatsApp Business app, or needs to move fully to the platform. Either way it stays your number, registered to your business.
It says it will check, and hands the chat to your staff with the full conversation. It does not guess prices or make promises that aren't in your information. You can also set topics it must always hand over, such as medical questions, complaints or discounts.
Meta sets and changes these rates. Under its current pricing, replies to a customer within 24 hours of their message are free, and template messages you start, like reminders, are charged per message by category. We bill you Meta's actual cost, itemised, with no markup.
Google Calendar, or the calendar built into the Relay console. Payments go through your own UPI or payment gateway account, so money reaches you directly. Clinic, salon or school software can be connected during a pilot if it has a way to connect.
Usually two to three weeks. Most of that is Meta's business verification and template approvals, which we handle with you. Writing up your information takes a day or two of your time.
Send us your price list or a few questions your customers ask. We'll set up a demo that answers them on WhatsApp, in Telugu, Hindi or English.